Conversational Intelligence is what separates those who are successful from those who are not – in business, in relationships and even in marriages.
Conversations are a lot more than simply sharing information, conversations are dynamic, interactive and inclusive. They evolve and impact the way we connect engage, interact and influence others, enabling us to shape reality, mindset, events and outcomes in a collaborative way.
Conversations have the power to move us from “Power-over” others to “power with” others, giving us the exquisite ability to get on the same page with our fellow humans and experience the same reality by bridging the reality gaps between how you see things and how I see things.
To get to the next level of greatness depends on the quality of the culture, which depends on the quality of the relationship, which depends on the conversation. Everything happens through conversations.
If you would like to influence others and build high trust – practice the following:
- Listen to understand, not to respond.
- Ask questions – don’t tell others what they should and shouldn’t do.
- Be transparent – don’t go around the world when you want to make a point.
- Figure out what the issue is and get clear before you dive into the conversation.
- Stick to the facts and don’t make up stories.
- Speak in first person – what do you need instead of what others have to give you.
- Your tone is key – it’s not what you say – it’s how you say it.
- There is no place for judgement in conversations, only awareness and rapport.
I have trained with Susan Scott and Judith E. Glaser on conversations and every day I keep learning.
If you don’t have a copy of Susan Scott’s book, I have linked the book HERE for you to explore conversational possibility.
“When we think of a fierce conversation,
think passion, integrity, authenticity, collaboration.
Think cultural transformation
– Susan Scott